Terms and Condition

These are the terms and conditions upon which The Flower Luxe Cebu make this website, www.theflowerluxecebu.com, and any of our services available to you.

PRODUCTS

• All products as depicted on this website are available in Cebu, Philippines.

• Certain flower and plant products may be delivered in bud to ensure longer life.

• All products are subject to availability.

• In the event of any supply difficulties, we reserve the right to substitute any of the flowers or packaging materials with a product of equivalent or greater value which we will notify client before we deliver.

• We try to keep the representation of the colors of our products as accurate as possible. However, due to differences between display monitors along with the natural variations of our products, the colors you see on your screen are intended only as a guide.

• Some flowers may have natural discolorations on their petals but they are still guaranteed as fresh.

PRICES

• Please note that from time to time, product prices on www.theflowerluxecebu.com may vary to those offered in The Flower Luxe Cebu store or via our contact numbers and social media channels.

• Prices are subjected to change without notice especially during peak seasons.

ORDERS / PAYMENT

• You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate delivery address, together with those of the intended recipient and all necessary payment details.

• We accept payment via credit cards, debit cards, bank deposit, bank transfer, and Paypal – Paypal payment with 5% additional charge for Paypal’s service fee.

• Submitting your order is subject to our confirmation

• You will need to send us a copy of the proof of payment before we confirm your order.

REFUNDS

• If the recipient has received a damaged or defective arrangements, we guarantee to replace it as long as you notify us within 3 hours upon delivery and furnish us with a picture of the item.

• Discolorations on the tip of petals of some flowers are not considered as damaged.

• Late deliveries do not qualify for full refund if the arrangement was accepted by the client or receiver.

• If for whatever reason The Flower Luxe Cebu is unable to deliver your order, we will refund the full amount.

• Arrangements must be returned in its original condition and packaging within 24 hours to guarantee a full refund.

• In the event that we are unable to supply all your full order, we shall notify you as soon as possible and reimburse your payment in full no later than 7 working days after the intended delivery/collection date.

• Once a refund request is approved by our management, the refunded amount will be returned through client’s bank account.

• Due to the perishable nature of all flowers, complaints and refunds will be dealt with on a case to case basis at our management’s discretion.

• Items with no defective elements do not qualify for a refund or change of order for the reason of “client’s change of mind”

DELIVERY

• Standard Delivery is the next day (unless stated), will be applicable within Cebu City.

• Same day delivery will be subject to product availability, or if client agrees with what The Flower Luxe Cebu offers as an alternative.

• We cannot guarantee an exact delivery time most especially during peak seasons, but rest assured your arrangements will be delivered on the date of your order.

• Deliveries of all products bought from The Flower Luxe Cebu are personally delivered by our own delivery vehicles and drivers.

• To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate landmarks of the intended recipient and telephone number, together with your contact number so that we can notify you in the event that any delivery problems are encountered.

• Please note that if the receiver at the stated address is unavailable, The Flower Luxe Cebu will not be at fault.

• We reserve the right to charge for the re-delivery fee if needed.

• The Flower Luxe Cebu will not take responsibility for late delivery of any flower arrangement due to incomplete or incorrect delivery addresses, as well as any other causes beyond our reasonable control (e.g traffic, accidents or adverse weather conditions).

• The Flower Luxe Cebu will strictly follow the stated delivery address on the Delivery Details the client stated on the website.

• Addresses put on the notes will be disregarded

CANCELLATION/AMENDMENTS

• If for any reason, you wish to change your order you can do so by emailing theflowerluxe.cebu@gmail.com.

• Please give 24 hours’ notice before the requested delivery date.

• No cancellation of fully paid orders. No cash refund is permitted

THE FLOWER LUXE CEBU CUSTOMER CONTACT CENTRE

• In the event that you are not satisfied with The Flower Luxe Cebu’s products and services, any complaints should be addressed in the first instance to by email: theflowerluxe.cebu@gmail.com or by Phone: 0917 826 5069

• Our Customer Service Centre is available from 9:00am to 5:00pm Monday to Saturday.

• Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

INTELLECTUAL PROPERTY

• All products, photos, and rights, in this website are owned by THE FLOWER LUXE CEBU.

• Any use of this website or its contents, including photos and products storing it or them in whole or part, is prohibited without the permission of THE FLOWER LUXE CEBU.

• You should not modify, distribute or repost something from this website for any reason.

PRODUCTS

• All products as depicted on this website are available in Cebu, Philippines.

• All products are subject to availability.

• In the event of any supply difficulties, we reserve the right to substitute any of the flowers or packaging materials with a product of equivalent or greater value.

• We try to keep the representation of the colors of our products as accurate as possible. However, due to differences between display monitors along with the natural variations of our products, the colors you see on your screen are intended only as a guide.

• Some flowers may have natural discolorations on their petals but they are still guaranteed as fresh

Questions on our Terms of Service may be emailed to theflowerluxe.cebu@gmail.com